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Customer Service

What Can We Do For You?

At Gleason Avery, we're here to help.  Everything we do revolves around you - our customer.

We pride ourselves on maintaining the highest level of quality and customer service.

If you have any questions or concerns, please don't hesitate to contact us.  You can call, fax or email us by using the information found on our Contact Us page.  We have also provided a convenient "fill in the blank" inquiry form there for your convenience.
 

Where You Live Makes a Difference

In order to provide the best possible customer service, we only accept orders from customers in the USA (including Alaska, Hawaii, APO and FPO addresses) and Canada.
 

Changing or Canceling an Order

After you have placed your order, If you need to make any changes to it (or cancel it entirely), please email or fax us immediately.  You may also use the contact form on our Contact Us page.  Please let us know right away.  We will make every effort to comply with your wishes.

Please note that your order may begin processing immediately after you place your order, and in extremely rare instances, it may not be possible to change items on existing orders, particularly if the order has already been shipped.  This is particularly true if you do not notify us until the next business day or or sometime thereafter.  If you do notify us the same day as you place the order, we can almost always catch it and make the necessary changes or cancellations before your order is packed and shipped.

If Your Order Has Already Shipped, you will need to return the merchandise.  Please contact us for an RMA number along with instructions on what to do.

Customers are responsible for return shipping charges.

 

 

Shipping

Unless otherwise requested we will ship your order by UPS Ground.  Orders bound for APO or FPO addresses will be shipped via U.S. Mail.

If you would like your order shipped by some other means, please specify how you want your order shipped during the order checkout process. 
 

Returns and Exchanges

Returned items are refunded at the original purchase price, plus applicable sales tax, less shipping in the original method of payment. A 25% restocking fee will be applied to all returned goods.

No goods will be accepted for return without a Return Goods Authorization (RGA).  An RGA Number may be obtained by calling us during normal business hours (Eastern Time) at (315) 253-7396. 

Your RGA Number MUST be included with the returned merchandise in order to insure that you receive proper credit.
 

Without a Receipt:

Refunds cannot be made without a receipt, a copy of the original invoice, or other form of proof of purchase.

Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.

Broken or defective items will be exchanged at no charge, excluding shipping and handling charges. 

Special Order or Custom Made Items cannot be returned unless damaged or defective.

Customers are responsible for return shipping charges.

No refunds or exchanges can be made after 30 days from the date of original purchase, as shown on the original invoice.