Frequently Asked Questions

How can I Change or Cancel an Order?

After you have placed your order, If you need to make any changes to it (or cancel it entirely), please email or fax us immediately. You may also use the contact form on our Contact Us page. Please let us know right away. We will make every effort to comply with your wishes.

Please note that your order may begin processing immediately after you place your order, and in extremely rare instances, it may not be possible to change items on existing orders, particularly if the order has already been shipped. This is particularly true if you do not notify us until the next business day or or sometime thereafter. If you do notify us the same day as you place the order, we can almost always catch it and make the necessary changes or cancellations before your order is packed and shipped.

What if My Order Has Already Shipped?

If your order has already shipped, you will need to return the merchandise. Please contact us for an RMA number along with instructions on what to do. Customers are responsible for return shipping charges.

How do you normally Ship products. Can I change shipping methods?

Unless otherwise requested we will ship your order by UPS Ground. Orders bound for APO or FPO addresses will be shipped via U.S. Mail.
If you would like your order shipped by some other means, please specify how you want your order shipped during the order checkout process. 

What is your normal Returns and Exchanges Policy?

Returned items are refunded at the original purchase price, plus applicable sales tax, less shipping in the original method of payment. A 25% restocking fee will be applied to all returned goods.

Do I need a Return Goods Authorization (RGA) sending a return?

No goods will be accepted for return without a Return Goods Authorization (RGA). An RGA Number may be obtained by calling us during normal business hours (Eastern Time) at (315) 253-7396.

Your RGA Number MUST be included with the returned merchandise in order to insure that you receive proper credit.

Can I get a Refund without a Receipt?

Refunds cannot be made without a receipt, a copy of the original invoice, or other form of proof of purchase.

Unfortunately, we cannot refund original shipping & handling charges unless an error occurred on our part in shipping your order.

Broken or defective items will be exchanged at no charge, excluding shipping and handling charges.

Special Order or Custom Made Items cannot be returned unless damaged or defective.

Am I responsible for Return Shipping Charges?

Customers are responsible for return shipping charges. No refunds or exchanges can be made after 30 days from the date of original purchase, as shown on the original invoice.

Where can I find your Warranty, Terms and Conditions Policies?

Our standard policies can be found here: Policies